FAQs
Ordering & Products
Q: What types of collections do you offer?
A: We currently offer several collections, including Everyday Culture, Infinity Range, Sanyan Luxe, and Wired Headwraps. Each is designed with a blend of modern style, heritage, and versatility.
Q: What materials do you use?
A: Our pieces are crafted from premium fabrics including 100% African print cotton, denim, linen, and duchess satin. Each collection has its own character — from the breathable cotton prints of the Infinity Range to the refined duchess satin finishes of Sanyan Luxe.
Q: Do you do made-to-order or custom sizing?
A: Yes — in the Sanyan Luxe line, we offer made-to-order pieces. Please allow up to 6 weeks for production. Contact us at care@sanyan.co.uk to discuss your requirements.
Q: How do I choose the correct size?
A: Use our Size Chart (available on the site) to compare your measurements with product specifications. If you are between sizes or have special sizing needs, contact us at care@sanyan.co.uk for guidance.
Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, etc.), digital wallets, and other options available at checkout.
Q: Is it safe to use my card on your site?
A: Yes — we use secure, encrypted payment processing to protect your personal and financial information.
Care & Maintenance
Q: How should I care for my garments?
A: We recommend following the care label in each garment. Generally: wash on a gentle cycle, inside-out, in cold water. Avoid harsh chemicals and tumble drying where possible to preserve the fabric and prints.
Q: Do the colours fade over time?
A: If you follow the care instructions — cold wash, gentle detergent, avoid bleach — the vibrancy of the fabric should last. Repeated aggressive washing in hot water or strong detergents may gradually reduce brightness.
Miscellaneous
Q: How can I contact customer service?
A: You can reach us via the Contact Us page on the website, or email us directly at care@sanyan.co.uk.
Q: Do you offer wholesale or bulk orders?
A: We do not currently offer wholesale or bulk ordering.
Q: Do you do gift cards or vouchers?
A: We do not currently offer gift cards or vouchers.