Returns & Exchanges
Starting a Return
To initiate a return, please email us at care@sanyan.co.uk including your order number and the reason for your return.
Please note: returns sent without prior approval will not be accepted and will be returned to the sender.
Return Window & Conditions
We want you to love every piece you receive from us. Our return policy works as follows:
- Full refund (original payment method): Items returned within 14 days of delivery in original, unworn, unwashed, unaltered condition with original packaging and return postcard.
- Store credit (E-Gift Card): Items returned between 15–28 days of delivery in original condition will be issued as store credit.
- Items must be unworn, unwashed, unaltered, and accompanied by the original packaging, accessories, and return postcard.
- Please include the return packing slip with your package.
- All sale items are final sale and cannot be returned.
Refunds
Eligible returns received within 14 days will be refunded to your original payment method within 5–7 business days of us receiving and inspecting the item.
Returns received between 15–28 days will be processed as store credit in the form of an E-Gift Card, emailed to you within 3–5 business days of receipt.
Exchanges
We are unable to offer direct exchanges. Due to the limited nature of our collections, we cannot guarantee that an item will remain in stock by the time your return is received. We recommend placing a new order as soon as your desired item becomes available.
Shipping Responsibility
Customers are responsible for all return shipping costs, which are non-refundable. In cases where we have made an error with your order, we may cover the cost of return shipping. This must be agreed with us in writing prior to your return being sent.
Gift Cards & Final Sale Items
Gift cards and clearance pieces are final sale and cannot be returned.
Damaged, Defective, or Incorrect Items
In the rare event that your order arrives damaged, defective, or incorrect, please notify us within 2 days of delivery at care@sanyan.co.uk. We will work swiftly to resolve the issue.
Order Cancellations
Orders, including pre-orders, may only be cancelled within 24 hours of purchase. Please note that submitting a cancellation request does not guarantee cancellation, as processing may begin immediately after your order is placed. Once an order has been processed or shipped, it cannot be cancelled.
Order Amendments
We kindly ask that you carefully review your order before checkout, including shipping address, item selection, sizes, and discount codes. Once your order has been placed, we may not be able to make adjustments.
Every piece we create is designed with intention, and we thank you for supporting our commitment to considered, sustainable fashion.